Terms &Conditions

By creating an account, accessing, or using the Service, you represent and warrant that you: (a) have read, understood, and agree to be bound by these Terms; (b) are at least 18 years of age; (c) have the legal authority to enter into these Terms on behalf of yourself or the organization you represent; and (d) will comply with all applicable laws and regulations in your use of the Service.

ScheduleForward provides an AI-powered shift scheduling and workforce management platform designed for healthcare organizations and enterprises with complex staffing requirements. The Service includes, but is not limited to:

• Automated shift scheduling and optimization
• Calendar management and synchronization
• Shift trading and coverage management
• Team communication via SMS and email notifications
• Analytics and reporting dashboards
• ICS calendar export for external calendar integration

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that may affect your use of the Service.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates applicable federal, state, local, or international laws or regulations
• Upload or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Attempt to gain unauthorized access to any portion of the Service, other accounts, or computer systems or networks connected to the Service
• Interfere with or disrupt the integrity, security, or performance of the Service or its underlying infrastructure
• Use any automated means, including bots, scrapers, or data mining tools, to access or collect data from the Service without our express written consent
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
• Resell, sublicense, or provide access to the Service to third parties without authorization

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement industry-standard security measures, including encryption, access controls, and audit logging, to protect your data. Our platform maintains SOC 2 Type II compliance-ready infrastructure with comprehensive audit trails for all system activities.

The Service integrates with third-party services to provide certain functionality. These include:

• Authentication Services: We use Supabase for secure user authentication and session management
• Communication Services: SMS notifications are delivered via Twilio; email communications are sent through Resend
• Cloud Storage: Calendar synchronization files are stored on Amazon Web Services (AWS) S3

Your use of these integrated services is subject to their respective terms of service and privacy policies. We are not responsible for the practices or policies of third-party service providers.

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed by the other party in connection with these Terms or the Service. Confidential information includes, but is not limited to, business plans, technical data, customer lists, and pricing information. This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law.

ScheduleForward will supply all qualified personnel, materials, and equipment necessary to provide the Services, and will devote its best ability and professional efforts in providing the Services.

We will use commercially reasonable efforts to ensure the Service is available and performing as described. While we strive to maintain high availability, scheduled maintenance windows may occasionally be required to improve the Service.

ScheduleForward complies with all applicable standards, including federal, state, and local government laws, rules, and regulations applicable to the Services.

Each party will indemnify, defend, and hold harmless the other party for, from, and against all actions, liabilities, losses, damages, claims, and demands whatsoever, including costs, expenses, and attorneys' fees resulting from, or claimed to have resulted from, any intentional or negligent acts or omissions of the indemnifying party or its employees or agents engaged in work under this Agreement.

Where both parties, including their respective employees or agents, participated in a liability-causing event, each party will contribute to the common liability a pro rata share based upon its relative degree of fault.

ScheduleForward maintains insurance coverage during the term of any service agreement, provided by an insurer with a minimum A-VII rating. Coverage includes:

• Professional Liability: At least $1,000,000 per occurrence and $2,000,000 in the annual aggregate
• General Liability: At least $1,000,000 per occurrence and $2,000,000 in the annual aggregate
• Cyber Insurance: At least $1,000,000 per occurrence and $2,000,000 in the annual aggregate for services involving data or protected health information

If a claim would be covered by the insurance required under our service agreements, that insurance coverage will apply.

These Terms shall be governed by the internal substantive law of the State of Arizona, without regard for the conflict of law principles thereof.

Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Arizona, and you consent to the personal jurisdiction of such courts.

ScheduleForward is required to comply with the standards for privacy of individually identifiable health information and the security standards for the protection of electronic protected health information under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), as amended, together with its implementing regulations promulgated under HIPAA and the Health Information Technology for Economic and Clinical Health Act by the United States Department of Health and Human Services.

If ScheduleForward creates, receives, maintains, or transmits protected health information for or on behalf of your organization, ScheduleForward will execute a Business Associate Agreement upon request.

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the Service at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

If you have any questions about these Terms, please contact us: